Join us as we bring hope and healing to the world’s most vulnerable children, caught in the cycle of poverty and disability.

About Hope and Healing International:

We are a Christian organization, working to bring hope and healing for children with disabilities in the world’s poorest communities.

Why This Role Matters

The Chief Program Officer (CPO) provides visionary and strategic leadership for all programmatic initiatives at Hope and Healing, ensuring that programs are effective, scalable, mission-aligned, and deliver measurable impact for children with disabilities and their families.

As a member of the executive leadership team, the CPO integrates operational excellence with spiritual integrity, ensuring that Hope and Healing’s work reflects compassion, dignity, stewardship, and Christ-centered service in every community served. This role bridges strategy and implementation, ensuring that program growth is both compassionate and data-driven

As a member of the Micah Group, the CPO serves as a spiritual guardian of Hope and Healing International, ensuring that the organization’s Christian faith and core values shape its culture, leadership decisions, and daily practices. The CPO is expected to model a lifestyle grounded in Micah 6:8—doing justice, loving kindness, and walking humbly with God—while actively promoting these values through leadership, policy oversight, and staff engagement. Through participation in spiritual formation, accountability, and reflection, the CPO helps integrate faith meaningfully into the mission and operations of the organization.

Employment status: Permanent Full-Time

Salary range: $120,0000 – $150,000

Location: 1600 16th Ave – Unit 1, Richmond Hill, Ontario

What You’ll Do

Core Leadership Responsibilities

Program Strategy & Vision

• Develop and implement a multi-year global program strategy aligned with organizational mission and growth goals.
• Identify opportunities to scale existing programs and launch new initiatives.
• Ensure programs remain responsive to community needs and global best practices.
• Provide thought leadership in disability-inclusive development.

Spiritual Leadership & Mission Integration

• The CPO plays a vital role in safeguarding and nurturing the spiritual foundation of Hope and Healing’s work. This includes:
• Ensuring programs reflect the organization’s faith-driven values of compassion, justice, humility, and love in action.
• Modeling servant leadership and Christ-like character in all internal and external relationships.
• Encouraging a culture of prayerful discernment in strategic planning and decision-making.
• Supporting staff spiritual formation and fostering an environment where faith and service are integrated with excellence.
• Ensuring programs honor the dignity of every child and family as image-bearers of God.
• Representing the organization as a faith-based leader in global humanitarian and development spaces.

Program Quality & Impact

• Establish standards for program excellence and measurable outcomes.
• Oversee monitoring, evaluation, learning, and reporting systems.
• Ensure all programs demonstrate clear impact, sustainability, and stewardship.
• Strengthen evidence-based decision-making across program teams.

Global Partnerships & Field Engagement

• Build and steward relationships with international partners, ministries, hospitals, and local organizations.
• Provide oversight and support to country partners and program leads.
• Ensure alignment between headquarters strategy and field implementation.
• Represent Hope and Healing in strategic global forums and partnerships.

Operational Leadership

• Oversee program budgets, resource allocation, and compliance requirements.
• Ensure program operations meet regulatory, ethical, and organizational standards.
• Collaborate with finance and development teams to align program planning with funding realities.
• Strengthen systems that support program efficiency and scalability.

Team Leadership & Capacity Building

• Lead, mentor, and develop program staff and field leaders.
• Build a culture of excellence, humility, collaboration, and innovation.
• Establish clear goals, performance metrics, and accountability structures.
• Strengthen internal leadership pipelines within program teams.

Cross-Functional Collaboration

• Partner with Development and Marketing teams to translate program impact into compelling donor communications.
• Support grant proposals, reports, and impact narratives.
• Provide program insights to inform organizational strategy and decision-making.

Total Rewards:

• 3 weeks vacation

• Benefits package:
  • Dental
  • Extended Health Care Benefit (Drugs, Vision, Health Care Professionals, Medical Supplies and Services, Hospital, Medical and Non-Medical Travel Emergencies
  • Counselling Services
  • Health Service Navigator®
• Long-Term Disability
• Life Insurance
• Survivor Benefit
• Accidental Death and Dismemberment Insurance
• RRSP – Organization -sponsored retirement savings plan.

Working conditions:

• Regular domestic and international travel is required, including travel to countries where we operate programs, develop partnerships, and engage donors and funding partners.

Education requirements:

• Bachelor’s degree in international development or a related field.

Language of work:

• Excellent verbal and written communication skills in English.

Skills requirements:

• At least 10 years proven experience in international programs, global health, development, or humanitarian work.
• 5 or more years of experience in a leadership role and managing staff.
• Experience in working in a not-for-profit environment.
• Experience in international programs at a director level or above.
• Demonstrated success managing complex, multi-country initiatives.
• Strong strategic thinking and execution ability.
• Proven ability to lead diverse teams and partnerships.
• Excellent communication and cross-cultural leadership skills.
• Outstanding organizational and leadership abilities.
• Aptitude in decision-making and problem-solving.
• Ability to think strategically.
• Structured and organized, but a creative thinker.

Preferred:

• Experience in disability programming, rehabilitation, or child-focused development.
• Advanced degree in public health, international development, social policy, or related field.
• Experience working in low-resource settings.
• Familiarity with faith-based nonprofit environments.
• Knowledge of Microsoft Office Suite.
• Demonstrated project development experience.
• Ability to operate effectively in cross cultural environments.
• Knowledge of international development landscape and trends.
• Knowledge of disability inclusive development principles.

A Great Place to Work

We are proud to have been certified as a Great Place to Work® for our third consecutive year, reflecting the supportive and cohesive culture we’ve built and for inspiring employees to do great work!

If this tempts you even a little bit and you meet the minimum requirements, let’s set up a conversation.

Please forward your cover letter and resume in one PDF to [email protected] by August 26, 2026.

Only applications with cover letters will be considered.

Our Commitment

Hope and Healing International is an equal opportunity employer that is committed to diversity and inclusion in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Hope and Healing International strives to ensure that all recruiting processes are accessible. If you require an accommodation, please advise HR in advance of attending the interview.

Hope and Healing International is a ‘child-and-adults-at-risk-safe organization’. As a condition of employment, successful candidates will be required to undergo Vulnerable Sector Screening.

Only candidates selected for an interview will be contacted. All other applicants are thanked for their interest.

At Hope and Healing International, we value a human-centred approach. No AI tools are used in our recruitment process; our staff personally reviews every resume to ensure each candidate’s unique skills and experiences are considered.

Join us as we bring hope and healing to the world’s most vulnerable children, caught in the cycle of poverty and disability.

About Hope and Healing International:

We are a Christian organization, working to bring hope and healing for children with disabilities in the world’s poorest communities.

Why This Role Matters

The Donor Relations Representative position exists to support the Marketing Department’s strategy by directly connecting with our supporters by telephone. This role focuses on enhancing donors’ experience and engaging them with Hope and Healing International. Ultimately this job exists to support the growth of donor revenue and allow the organization to provide life changing interventions to transform the lives of children and families living with disability in poor countries.

The Donor Relations Representative focuses on the supporters, ensuring they are appreciated, engaged, and inspired by the work of Hope and Healing International.

The donor relations work efforts work to increase supporter giving through excellent customer service, upgraded offers.  Donors will be inspired to continue their commitment to Hope and Healing International and to better understand our giving options and the impact their donations make in the life of a child.

Employment status: Hourly, Part-Time (21 hours per week)

Hourly range: $20 – $22

Location: 1600 16th Ave – Unit 1, Richmond Hill, Ontario

What You’ll Do

Essential duties and responsibilities:

Outbound Calls (25%):

• Make outbound calls to new, and existing donors supporting targeted campaigns
• Ability to solicit donations while providing a positive donor experience
• Ability to meet objectives and KPI targets    
• Ability to follow a script and be able to successfully engage donors in conversation in a non-scripted approach

• Working in collaboration with team members ensuring campaign targets are on track and being met
• Understand calls are made with a certain time frame for targeted campaigns

Administration (10%):

• Detailed tracking of calls and results for statistical purposes
• Pre-call profile look up in Studio Enterprise to familiarise with donor profile
• Post call wrap up – high level of accuracy and attention to detail when entering results from call including recording donations

• • Prepare and update call sheets and the communication records in Studio Enterprise for each call made, including prayer requests
  • Write personal notes to supporters as needed and is appropriate
  • Ensure SE notes are clear and detailed as a record of the communication with donor
• Record credit card information on donation forms with a high level of accuracy.

Inbound Calls (60%):

• Responding to the needs of Hope and Healing International supporters and public with inbound calls promptly and courteously with an emphasis on increasing donor revenue and engagement
• Attempt an upsell of a one-time, larger or “add-on” to donation 
• Handle requests and complaints by offering solutions when appropriate
• Respond to/Forward/Escalate an e-mail to the appropriate person

Additional Duties (5%):

• Participation during team 1 on 1 meetings
• Identifying procedural gaps and bringing forward change solutions
• Performing other job-related responsibilities as assigned.

Our ideal candidate would have:

• High School Diploma
• Experience with and an innate understanding of people
• Demonstrates an understanding specific to a phone centre and sales /marketing
• Experience in a call centre would be an asset
• Proven relational and sales abilities: donor retention and engagement; ability to secure a donor commitment; cross selling, up-selling
• Strong listening skills
• Advanced spoken and written communication skills
• Superior interpersonal and relationship building skills
• Strong organizational skills including a strong attention to detail
• Ability to receive coaching when needed and as necessary
• Understand and have the ability to reach or exceed outbound call campaign targets and deadlines
• Ability to connect with people on personal level while keeping high level of professionalism and work ethic
• Ability to recover quickly from one call to the next
• Must have pleasant, out-going demeanor with understanding that there is flexibility, patience and empathy required when speaking with donors
• Ability to work positively in a team environment and to be able to take initiative
• Willingness and ability to ask for a donations and gifts over the phone, the ability to overcome barriers and objections
• Ability to effectively pray on the phone if asked and to take prayer requests from donors
• Ability to handle sensitive, personal and confidential information meeting security standards
• Ability to adhere to departmental standards and processes
• Good operating knowledge of programs including Microsoft Office, Outlook, Web based interfaces 
• Knowledge of Studio Enterprise/CRM, Smart Sheet would be an asset
• Ability to communicate over the phone for extended periods of time
• Ability to remain in a seated position for periods of time
• Ability to wear headset for periods of time

Working conditions and other requirements:

• Standard office environment – 3 days per week
• Schedule be coordinated by the Manager of Donor Relations
• Working evenings is required (to 6pm) subject to change

Why would you want to come and work with us?

• You will work shoulder to shoulder with people excited about changing the world for children with disabilities so they can go to school, play and thrive in their community.
• You can bring your faith to work – it makes for an awesome atmosphere.
• We love spending time with friends and family, so we end work early on Fridays in the summer to allow our team to enjoy some fresh air and sunshine.
• We observe the National Day for Truth and Reconciliation with a day off and emphasize that the recognition and commemoration of the tragic and painful history and ongoing impact of residential schools is a vital component of the reconciliation process.
• Employees’ wellbeing is our priority. We have ergonomic and comfortable workspaces/rooms, fitness reimbursement and an Employee Assistance Program (EAP).
• We encourage employees’ professional growth. You will be eligible for paid training and development.

A Great Place to Work

We are proud to have been certified as a Great Place to Work® for our third consecutive year, reflecting the supportive and cohesive culture we’ve built and for inspiring employees to do great work!

If this tempts you even a little bit and you meet the minimum requirements, let’s set up a conversation.

Please forward your cover letter and resume in one PDF to [email protected] by September 15, 2026.

Only applications with cover letters will be considered.

Learn more about Hope and Healing International here.

Our Commitment

Hope and Healing International is an equal opportunity employer that is committed to diversity and inclusion in the workplace. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Hope and Healing International strives to ensure that all recruiting processes are accessible. If you require an accommodation, please advise HR in advance of attending the interview.

Hope and Healing International is a ‘child-and-adults-at-risk-safe organization’. As a condition of employment, successful candidates will be required to undergo Vulnerable Sector Screening.

Only candidates selected for an interview will be contacted. All other applicants are thanked for their interest.

At Hope and Healing International, we value a human-centred approach. No AI tools are used in our recruitment process; our staff personally reviews every resume to ensure each candidate’s unique skills and experiences are considered.