Privacy Policy
Hope and Healing International recognizes the importance of privacy to our donors and supporters. Our relationship is founded on trust and we are committed to maintaining that trust.
This Privacy Policy confirms our dedication to protecting your privacy by clearly stating how we will maintain the confidentiality and privacy of the personal information that you have entrusted to us.
Hope and Healing International adheres to personal privacy legislation as outlined in the Personal Information Protection and Electronic Documents Act (PIPEDA).
Overview
What This Policy Covers
This policy covers how we handle and protect the personal information we collect from you.
Purposes for Collection of Personal Information
a) To establish and maintain donation information
b) To keep track of donor preferences
c) To keep donors informed of Hope and Healing International’s work and new opportunities for support
d) To establish and maintain contact and mailing lists
e) To provide sound advice to those interested in our special giving programs
What Personally Identifiable Information is Collected on the Site?
When you visit our website, you may provide us with personal information such as name, address, e-mail address, telephone numbers and/or credit card information that you knowingly choose to disclose which is collected on an individual basis from our donation forms and registering to receive e-mail newsletters or other interactions with our website. We ask for personal information so that we can fulfill your request and respond to your message. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your donation. If you no longer wish to receive our e-news, prayer, emergency and advocacy action/updates, you may opt-out of receiving them by following the instructions included in each e-news or communication or by emailing us at [email protected] or you may contact us at our mailing address or by phone at 1.800.567.2264.
How Personal Information is maintained
Hope and Healing International does not sell or give away your personal information to any other organization.
To find more Canadians interested in supporting our work, we occasionally exchange lists of select donor names and addresses with other charities. If you do not wish to help in this way, you can opt out at anytime by emailing us at [email protected] or by calling us at 1.800.567.2264.
Web Analytics and Advertising
Hope and Healing International utilizes Google Analytics 4 (GA4) to enhance the user experience on our website, making it easier to navigate and access. GA4 uses cookies to gather anonymous data regarding website traffic and activity.
You can learn how Google protects this data, or you have the option to opt out of this service. Hope and Healing International may also share user data with trusted third-party partners such as Google, Meta, and Microsoft for advertising and marketing purposes.
You can review how Microsoft safeguards this data and choose to opt out of personalized or interest-based online advertising. You can review how Meta safeguards this data and control your privacy settings.
Privacy Principles
Hope and Healing International adopts the C.S.A. Model Code as its primary principles for the Collection, Use, Storage and Disclosure of personal information.
Hope and Healing International applies the principles of the code as follows:
Accountability
Hope and Healing International accepts full responsibility for the personal information it collects, maintains, and keeps under its control. In order to fulfill this responsibility, Hope and Healing International has:
a) Designated an official(s) to be responsible for day-to-day care and control of personal information;
b) Procedures in place to handle the receipt of, and response to, complaints and inquiries;
c) A policy of training and keeping staff informed on our policies and practices respecting personal information; and
d) Taken steps to ensure that our donors, supporters, and the public at large have a clear understanding of our policies and procedures respecting personal information.
Identifying Purposes
Hope and Healing International is committed to openness and transparency regarding its collection and use of personal information. We collect and use personal information for the following purposes:
(i) To establish and maintain donation information
(ii) To keep track of donor preferences
(iii) To keep donors informed of Hope and Healing International’s work and new opportunities for support
(iv) To establish and maintain contact and mailing lists
(v) To provide sound advice to those interested in our special giving programs
Consent
Hope and Healing International collects and uses personal information to engage with donors and supporters, process gifts, and share updates on our impact. In accordance with PIPEDA, we operate on an opt-out consent basis, meaning we assume consent for these purposes unless otherwise indicated by the individual.
We respect your privacy choices. You may update your preferences or withdraw consent for specific uses of your information at any time.
Limiting Collection
Hope and Healing International restricts the collection of personal information only to that information which is necessary for the limited purposes stated above.
We are committed to collecting personal information only by fair and lawful means.
Limiting Use, Storage and Disclosure
Hope and Healing International does not use personal information for purposes other than those for which it was originally collected, unless consent was first given by the person from whom the information was received.
Personal information is retained for only as long as it is needed and only for the fulfillment of the purposes for which it was originally collected. We have guidelines on record retention times, which are also guided by legislative requirements.
Accuracy
Hope and Healing International is committed to maintaining accurate, complete and up-to-date personal information as required for the purposes for which we use it.
Safeguards
Hope and Healing International has in place safeguards appropriate to the sensitivity of the personal information in our possession. The safeguards include but are not limited to:
- Security alarm systems.
- Physical security such as locked offices, locked cabinet storage, restricted access to areas where personal information is stored.
- Internal control systems such as restricted computer access through password protection, firewalls etc., staff access on a need-to-know basis, confidentiality agreements, and limited access to areas where personal information is stored.
- Contractual agreements regarding protection and security, equal to or exceeding that provided by Hope and Healing International, with third party services which we may use from time to time to process personal information.
- Elimination of personal information no longer needed to meet the purposes for which it was collected. The information is eliminated by means intended to render the material unrecoverable by others.
Openness
Hope and Healing International makes information about its policies and practices respecting the management of personal information available to all interested parties.
Individual Access
On request we will share the existence, use, and disclosure, if any, of the requesting individual’s personal information. We reserve the right to confirm the identity of the individual seeking access to the information before complying with any access requests. All requests must be in writing.
Access may be denied for reasons stipulated in PIPEDA. We will state the reason(s) for the request being denied, and provide information on any available recourse.
You may challenge the completeness and accuracy of your personal information in our records.
We commit to amending the information as appropriate. Where a challenge is not resolved to the donor’s satisfaction, we will destroy, erase, or make anonymous, that person’s information under our care and control subject to statutory records retention requirements.
Challenging Compliance
Hope and Healing International has a Privacy Compliance Officer who is responsible for the management of personal information and ensuring compliance with privacy legislation.
The Privacy Compliance Officer will receive and respond to information requests, challenges and complaints.
We will reply to all requests in writing in a timely manner, usually within the 30 days time limit stipulated by PIPEDA. If complaints are found to be justified we will endeavor to take appropriate measures and resolve the matter to the satisfaction of the complainant.
For more information regarding our Privacy & Security, please write to:
Hope and Healing International
1600 16th Avenue, Unit 1, Richmond Hill, ON, L4B 4N6
Attn: The Privacy Compliance Officer